Built for NDIS
Price guide, service agreements, claims and SIL workflows built to the scheme's rules.
AI-powered NDIS care management, built in Australia
Smarter Care Management for NDIS Providers
Supporting agencies of every size with rostering, compliance, workforce management, participant management, AI-powered automation, payroll, invoicing and mobile workforce solutions.
- No credit card required
- Australian hosted
- Onboarding in days, not months
Platform statistics
Powering Care Across Australia
Real scale, delivered daily across NDIS providers of every size.
350+
Companies using Supportmate
18,000+
Active staff managed
26,000+
Participants supported
12M+
Shifts managed
55M+
Progress notes created
$850M+
Invoice value processed
5M+
Compliance records managed
99.99%
Platform uptime
Why Supportmate
One platform for the whole care operation
Purpose-built for Australian providers, from a five-person team to a national workforce.
Participant focused
Goals, service agreements and progress tracking in one operational platform.
Cloud based
No servers to maintain. Continuous releases, zero-downtime deployments.
Mobile apps
Native-feeling apps for support workers, participants and families.
AI powered
Rostering, notes and compliance assisted by AI that learns your operation.
Enterprise security
Australian hosting, encryption at rest and in transit, granular permissions.
Supportmate AI
AI that actually saves hours every week.
Not a chatbot bolted on the side — AI wired into rostering, notes, compliance and analytics.
AI Roster Optimizer
Fills gaps, balances hours and cuts travel time across the week.
AI Staff Suggestions
Ranks available workers on skills, preferences, compliance and proximity.
AI Help Guide
In-product answers for admins and workers, grounded in your policies.
AI Progress Notes
Turns short shift jottings into clear, audit-ready progress notes.
AI Knowledge Search
Ask across documents, plans and policies and get the source back.
AI Compliance Insights
Predicts expiries and flags risk before an audit ever finds it.
AI Workforce Analytics
Spots overtime creep, churn risk and under-utilised capacity.
Core features
Everything your provider runs on
Twenty modules, one connected system, no double entry.
Staff Management
Profiles, qualifications, availability and pay conditions in one record.
Participant Management
Plans, goals, budgets, supports and risk profiles kept current.
Rostering
Drag-and-drop rosters with award-aware costing and instant publishing.
Scheduling
Recurring services, group supports and last-minute cover in seconds.
Clock In / Out
GPS and geofenced attendance straight from the worker's phone.
Payroll Export
Approved timesheets exported cleanly to your payroll system.
Compliance
Track checks, clearances and expiries with automatic reminders.
HR
Onboarding, contracts, performance and training records.
Mobile Apps
Apps for staff, participants and families, online or offline.
Incident Management
Capture, escalate and report incidents with full audit history.
Progress Notes
Structured notes, AI enhanced and linked to participant goals.
Timesheets
Auto-built from shifts, reviewed and approved in bulk.
Invoicing
Bulk claiming, plan-managed and self-managed invoicing.
Transport Claims
Kilometres and travel time captured on shift and claimed correctly.
NDIS Price Guide
Always-current line items and rates applied automatically.
SIL Management
House rosters, vacancies and shared-support ratios handled.
Support Coordination
Track coordination hours, tasks and participant outcomes.
Reports
Operational, financial and compliance reporting out of the box.
Document Management
Central, permissioned document store with version history.
Leave Management
Requests, approvals and roster impact visible in one flow.
How it works
Live in four steps
Most providers are running real rosters inside two weeks.
- 1
Setup Organisation
Import your entity, sites, services and award rules with a guided onboarding specialist.
- 2
Add Staff & Participants
Bulk import workers and participants, or migrate from your current system for free.
- 3
Schedule Services
Build rosters with AI suggestions, publish to mobile and fill gaps automatically.
- 4
Deliver Care & Get Paid
Workers clock in, notes are captured, claims and invoices generate themselves.
Industry solutions
Configured for your kind of care
The same platform, tuned to the funding, ratios and reporting your sector runs on.
NDIS Providers
Registered and unregistered providers claiming under the price guide.
SDA Providers
Specialist disability accommodation, tenancies and property compliance.
Disability Support
Community participation, daily living and capacity building supports.
Community Care
Multi-program community organisations with mixed funding streams.
SIL Providers
Supported independent living houses, ratios and vacancy management.
Allied Health
Therapy teams tracking sessions, travel, reports and billing.
Integrations
Plays well with your stack
Connect accounting, calendars, comms and cloud without leaving Supportmate.
- Xero
- MYOB
- Google Calendar
- AWS
- Email Providers
Security & trust
Enterprise-grade by default
Care data is sensitive data. Supportmate treats it that way from day one.
Australian Hosted
Data stays onshore in Australian data centres.
Encrypted Data
TLS in transit, AES-256 at rest, always.
Secure Authentication
SSO, MFA and session controls for every user.
Regular Backups
Automated backups with point-in-time recovery.
Role Based Permissions
Least-privilege access down to the field level.
Audit Logs
Every change recorded, searchable and exportable.
ISO Ready Architecture
Controls aligned to ISO 27001 practice.
GDPR & Privacy Ready
Australian Privacy Principles and GDPR aligned.